Working at Heights Policy and Procedure
Editable Word work at heights policy and procedure for Queensland businesses: control order, SWMS trigger, ladders, scaffolds, falling objects and rescue, with the 2 m and 3 m construction thresholds explained.
RG
Written by Ryan Graham, health and safety professional (16 years on Queensland sites)
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About this template
Suits any Queensland business whose workers use ladders, roofs, scaffolds or elevating work platforms. It sets out who does what from planning through set-up, the work itself and rescue, and shows where a SWMS is legally required.
What is included in our work at heights policy & procedure?
- Policy statement with an approval sign-off
- Plain-English definitions taken from the WHS Regulation
- Roles for managers, supervisors, workers, competent persons and contractors
- A 26-step procedure from planning to rescue and clean-up
- The order of controls: prevent, then position, then arrest
- When a SWMS is required, and the 2 m and 3 m construction thresholds
- Checks for ladders, scaffolds, edge protection, covers and harness systems
- Elevating work platforms and when a licence is needed
- Falling objects and exclusion zones
- Rescue planning and suspension intolerance
- Record keeping, training and review
Legislation and codes of practice referenced
- Work Health and Safety Act 2011 (Qld): s 19 (primary duty of care), ss 35 to 39 (notifiable incidents), ss 47 to 49 (consultation)
- Work Health and Safety Regulation 2011 (Qld): ss 34 to 38 (managing risks), s 39 (information, training and instruction), ss 54 and 55 (falling objects), ss 78 to 80 (falls), ss 81 and 85 (high risk work licences), s 225 (scaffolds)
- Construction work provisions of the same Regulation: s 291(a) (high risk construction work), ss 299 to 303 (SWMS), ss 306A to 306Q (construction falls rules), ss 316 and 317 (general construction induction training)
- Electrical Safety Regulation 2026 (Qld): s 13 and sch 2 (overhead electric lines)
- Managing the Risk of Falls at Workplaces Code of Practice 2021
- Scaffolding Code of Practice 2021
- How to Manage Work Health and Safety Risks Code of Practice 2021
- Electrical Safety Code of Practice 2020 – Working near overhead and underground electric lines
What you get
- An editable Microsoft Word document (8 pages), A4 portrait
- Business details and document control typed once and filled in on every page, plus a space for your logo
- Purpose, scope and a policy statement with an approval sign-off
- Definitions, and responsibilities for each role
- A step-by-step procedure that says who does what
- Records, training, monitoring and review, related documents and a revision history
Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers.
Having trouble with your download? Contact us any time. Please read our Disclaimer before downloading.
How to use it
From download to site in three steps
Buy and download
Check out with card, Apple Pay or Google Pay. Your download buttons appear straight away and the links are emailed to you. Links work for 3 months, so save your copies.
Make it yours
Open it in Microsoft Word or Excel. Add your logo, business details, site and job information, and adjust it to how the work is done.
Brief your crew
Talk it through with the workers doing the job, have them sign on, and keep it on site. Review it whenever the job or conditions change.
What format is it?
Microsoft Word. Edit it in Word, or free in Word for the web, and add your own logo and business details.
How do I get it after I pay?
Your download buttons appear as soon as checkout finishes, and the links are emailed to you. You can re-download from your account at any time.
Is it compliant with Queensland law?
It's written around Queensland's Work Health and Safety Act 2011 and Regulation 2011. Tailor it to your site, consult your workers and review it whenever conditions change; no template can guarantee compliance on its own.
What if it isn't right for my job?
If it doesn't match its description or has a fault, tell us and we'll fix it. If you're still not happy, we'll refund you or give you store credit, your choice. Check the sample pages first, as we don't refund a change of mind.
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