Refund policy

We want every template to be right for your job. This policy explains how we fix problems and when we refund an order or give store credit.

If a template isn’t right

If a template doesn’t match its description, won’t open or has a fault, email us and we’ll fix it or send you a corrected file. If you’re still not happy, we’ll refund you or give you store credit, your choice.

Change of mind

Because files download instantly, we can’t refund a change of mind. Please check the description and the sample pages before you buy, and contact us if you’re not sure a template suits your work.

How to ask

Email [email protected] with your order number and what’s wrong with the template. Please let us know within 7 days of purchase if you can, so we can sort it out quickly. If you spot a problem later, still get in touch: your rights under the Australian Consumer Law aren’t limited to 7 days. A real person will get back to you.

Your consumer rights

Our products come with guarantees that can’t be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if it fails to be of acceptable quality and the failure isn’t a major failure. Nothing in this policy limits those rights. See our Terms and Conditions for more.