Contact
How can we help?
Questions about a template or trouble with a download? Send a message and a real person will reply. Want a template we don't have yet? Use the request page.
Not sure which SWMS fits your job, or what's inside one? Ask before you buy.
Tell us what's missing. Popular requests get written and added to the store.
Lost a link or can't open a file? Send your order email and we'll sort it out.
Send us a message
Based in
Brisbane, Queensland · RJG Mediaworks Pty Ltd · ABN 25 637 433 455
Lost a download link?
Re-download any time from your account, or email us your order number.
Template requests go on the request page. We read every one and write the popular ones, but we can't reply to each request.
FAQ
Quick answers
The questions we get asked most.
How do I access my download?
Free templates download straight from the product page, with nothing to pay. Your download buttons appear as soon as payment goes through, and we email the links and keep them in My downloads. You can also view and re-download every purchase from your account.
How do I add my logo?
Open the document in Microsoft Word, click the logo placeholder in the header and insert your own image. Our guide How to add your logo to our SWMS templates walks you through it.
Do I get an invoice?
Yes. Every paid order comes with a tax invoice from RJG Mediaworks Pty Ltd, in your order email and in your account, and all past orders stay in your account.
What's your refund policy?
If a template doesn't match its description or has a fault, tell us and we'll fix it. If you're still not happy, we'll refund you or give you store credit, your choice. We don't refund a change of mind, so please check the sample pages first. See our refund policy.