Return to Work Policy and Procedure
Editable Word return to work policy and procedure for Queensland employers: report injuries, plan suitable duties, support recovery and protect injured workers’ employment under the workers’ compensation laws.
RG
Written by Ryan Graham, health and safety professional (16 years on Queensland sites)
$14.99 incl. GST
AUD · one-off purchase · instant download
- Instant download · your links arrive by email straight after checkout and work for 3 months, so save your copy
- Make it yours in minutes · edit in Microsoft Word and add your logo
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About this template
Suits any Queensland business that employs workers and needs a clear return to work process. It sets out the insurer reporting steps, the return to work coordinator role, suitable duties planning and the protections for injured workers, and works with our Incident Management Policy & Procedure.
What is included in our return to work policy & procedure?
- Policy statement with an approval sign-off
- Definitions taken from the Workers’ Compensation and Rehabilitation Act 2003 (Qld)
- Roles for managers, the return to work coordinator, supervisors, workers and HSRs
- Reporting to the insurer immediately and the 8 business day offence
- When a return to work coordinator and workplace rehabilitation policy are required
- A step-by-step procedure from injury to suitable duties and close-out
- Dismissal protection for injured workers (12 months) and replacement worker notices
- Resolving disagreements and the insurer decision review option
- Confidential case files and health information
- Training, monitoring and review, and legislation references
Legislation and codes of practice referenced
- Workers’ Compensation and Rehabilitation Act 2003 (Qld): s 10A (QOTE), s 32 (injury), ss 40 to 42 (rehabilitation, coordinator, suitable duties), ss 131 to 133 (claims and employer’s injury report), ss 220 and 221 (insurer’s role and plan), ss 226 to 229A (employer’s rehabilitation duties), ss 231 and 232 (worker’s participation), ss 232A to 232G (protection for injured workers), ss 540 to 542 (review of decisions)
- Workers’ Compensation and Rehabilitation Regulation 2025 (Qld): s 148 (coordinator’s functions), s 149 (when a coordinator must be appointed)
- Work Health and Safety Act 2011 (Qld): s 28 (duties of workers), ss 35 to 39 (notifiable incidents), ss 47 to 49 (consultation)
- Managing the Risk of Psychosocial Hazards at Work Code of Practice 2022 (adjustments for individual workers, 3.3.4)
- How to Manage Work Health and Safety Risks Code of Practice 2021
What you get
- An editable Microsoft Word document (6 pages), A4 portrait
- Business details and document control typed once and filled in on every page, plus a space for your logo
- Purpose, scope and a policy statement with an approval sign-off
- Definitions, and responsibilities for each role
- A step-by-step procedure that says who does what
- Records, training, monitoring and review, related documents and a revision history
Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers.
Having trouble with your download? Contact us any time. Please read our Disclaimer before downloading.
How to use it
From download to site in three steps
Buy and download
Check out with card, Apple Pay or Google Pay. Your download buttons appear straight away and the links are emailed to you. Links work for 3 months, so save your copies.
Make it yours
Open it in Microsoft Word or Excel. Add your logo, business details, site and job information, and adjust it to how the work is done.
Brief your crew
Talk it through with the workers doing the job, have them sign on, and keep it on site. Review it whenever the job or conditions change.
What format is it?
Microsoft Word. Edit it in Word, or free in Word for the web, and add your own logo and business details.
How do I get it after I pay?
Your download buttons appear as soon as checkout finishes, and the links are emailed to you. You can re-download from your account at any time.
Is it compliant with Queensland law?
It's written around Queensland's Work Health and Safety Act 2011 and Regulation 2011. Tailor it to your site, consult your workers and review it whenever conditions change; no template can guarantee compliance on its own.
What if it isn't right for my job?
If it doesn't match its description or has a fault, tell us and we'll fix it. If you're still not happy, we'll refund you or give you store credit, your choice. Check the sample pages first, as we don't refund a change of mind.
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