Issue Resolution Policy & Procedure Template
Editable Word issue resolution policy and procedure for Queensland businesses: an agreed procedure that follows the WHS Regulation steps, with a record of resolution and the right to stop unsafe work.
RG
Written by Ryan Graham, health and safety professional (16 years on Queensland sites)
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AUD · one-off purchase · instant download
- Instant download · your links arrive by email straight after checkout
- Make it yours in minutes · edit in Microsoft Word or Excel and add your logo
- Quality guarantee · we'll fix it or refund you if it isn't as described
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About this template
Suits any Queensland business that wants a written way to resolve work health and safety issues between workers, HSRs, managers and contractors. It covers the steps the WHS Regulation requires an agreed procedure to include, and works with our Consultation and Incident Management documents.
What Is Included In Our Issue Resolution Policy & Procedure?
- Policy statement with an approval sign-off
- Who the parties to an issue are, and who can represent them
- Every step of the WHS Regulation default procedure, in plain English
- Controlling the risk while an issue is open
- A record of issue resolution table and written agreement
- Asking the regulator for an inspector, and the dispute notice route to the Queensland Industrial Relations Commission
- Stopping unsafe work, HSR cease work notices and alternative work
- Roles for managers, supervisors, workers, HSRs and contractors
- Record keeping, training, communication and review
- Legislation and code references
Legislation and Codes of Practice Referenced
- Work Health and Safety Act 2011 (Qld): s 49 (when consultation is required), ss 80 to 82 (parties, resolution and referral to the regulator), ss 84 to 89 (stopping unsafe work), ss 90 to 102 (provisional improvement notices), ss 102A to 102G (work health and safety disputes), ss 104 to 106 (discriminatory conduct)
- Work Health and Safety Regulation 2011 (Qld): s 22 (agreed procedure, minimum requirements) and s 23 (default procedure)
- Work Health and Safety Consultation, Co-operation and Co-ordination Code of Practice 2021 (guidance on developing an issue resolution procedure)
- This document is general information for Queensland workplaces and is not legal advice
What You Get
- An editable Microsoft Word document (6 pages), A4 portrait
- Business details and document control typed once and filled in on every page, plus a space for your logo
- Purpose, scope and a policy statement with an approval sign-off
- Definitions, and responsibilities for each role
- A step-by-step procedure that says who does what
- Records, training, monitoring and review, related documents and a revision history
Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.
How to use it
From download to site in three steps
Buy and download
Check out with card, Apple Pay or Google Pay. Your download buttons appear straight away and the links are emailed to you.
Make it yours
Open it in Microsoft Word or Excel. Add your logo, business details, site and job information, and adjust it to how the work is done.
Brief your crew
Talk it through with the workers doing the job, have them sign on, and keep it on site. Review it whenever the job or conditions change.
What format is it?
Microsoft Word (registers are Excel). Edit it in Word or Excel, or free in Word and Excel for the web, and add your own logo and business details.
How do I get it after I pay?
Your download buttons appear as soon as checkout finishes, and the links are emailed to you. You can re-download from your account at any time.
Is it compliant with Queensland law?
It's written around Queensland's Work Health and Safety Act 2011 and Regulation 2011. Tailor it to your site, consult your workers and review it whenever conditions change; no template can guarantee compliance on its own.
What if it isn't right for my job?
If it doesn't match its description or has a fault, we'll fix it, and if we can't, we'll refund you (or give you store credit if you'd prefer). Check the sample pages first, as we don't refund a change of mind.
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