Open Home and Property Inspection Safe Work Procedure
Editable Word open home and property inspection safe work procedure for Queensland real estate agents and property managers: lone work, check-in, duress alarms, hazards, aggressive behaviour and incident response.
RG
Written by Ryan Graham, health and safety professional (16 years on Queensland sites)
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- Make it yours in minutes · edit in Microsoft Word and add your logo
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About this template
For real estate agencies, sales agents and property managers who run open homes, private inspections, routine inspections and entry to vacant properties. It sets out check-in and check-out, arrival and entry, running a visit, property hazards, what to do with aggression and what happens after an incident.
What Is Included In Our Open Home and Property Inspection Safe Work Procedure?
- Remote or isolated work duties for agents under WHS Regulation s 48
- Visit assessment before attending a property
- Check-in, check-out and missed check-in actions as fields to complete
- Duress alarms and phone signal checks
- Arrival, entry, keys and exits
- Running an open home: visitor register, group control and staying near an exit
- Property hazards: stairs, pools, suspect asbestos, pests, hoarding and heat
- Aggressive or threatening behaviour and leaving safely
- Closing the property after the visit
- Reporting, notifiable incidents and support for affected workers
Legislation and Codes of Practice Referenced
- Work Health and Safety Act 2011 (Qld): s 8 (meaning of workplace), s 19 (primary duty of care), s 28 (duties of workers), ss 35 to 37 (notifiable incidents), ss 38 and 39 (notification, record and preserving the site), ss 47 to 49 (consultation), s 84 (right to cease unsafe work)
- Work Health and Safety Regulation 2011 (Qld): ss 34 to 38 (risk management), s 39 (information, training and instruction), s 48 (remote or isolated work), ss 55A to 55D (psychosocial hazards and risks)
- Workers’ Compensation and Rehabilitation Act 2003 (Qld): s 133 (employer’s duty to report an injury to the insurer)
- Managing the Work Environment and Facilities Code of Practice 2021 (Qld), an approved code of practice: remote or isolated work, including sales representatives and real estate agents
- Managing the risk of psychosocial hazards at work Code of Practice 2022 (Qld), an approved code of practice: violence and aggression, remote or isolated work and traumatic events
What You Get
- An editable Microsoft Word document (5 pages), A4 portrait
- Business details and document control typed once and filled in on every page, plus a space for your logo
- Purpose, scope and a policy statement with an approval sign-off
- Definitions, and responsibilities for each role
- A step-by-step procedure that says who does what
- Records, training, monitoring and review, related documents and a revision history
Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.
Having trouble with your download? Contact us any time. Please read our Disclaimer before downloading.
How to use it
From download to site in three steps
Buy and download
Check out with card, Apple Pay or Google Pay. Your download buttons appear straight away and the links are emailed to you. Links work for 3 months, so save your copies.
Make it yours
Open it in Microsoft Word or Excel. Add your logo, business details, site and job information, and adjust it to how the work is done.
Brief your crew
Talk it through with the workers doing the job, have them sign on, and keep it on site. Review it whenever the job or conditions change.
What format is it?
Microsoft Word. Edit it in Word, or free in Word for the web, and add your own logo and business details.
How do I get it after I pay?
Your download buttons appear as soon as checkout finishes, and the links are emailed to you. You can re-download from your account at any time.
Is it compliant with Queensland law?
It's written around Queensland's Work Health and Safety Act 2011 and Regulation 2011. Tailor it to your site, consult your workers and review it whenever conditions change; no template can guarantee compliance on its own.
What if it isn't right for my job?
If it doesn't match its description or has a fault, tell us and we'll fix it. If you're still not happy, we'll refund you or give you store credit, your choice. Check the sample pages first, as we don't refund a change of mind.
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