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Incident Management Policy and Procedure

Editable Word incident management policy and procedure for Queensland businesses: report, notify, record, investigate and close out incidents, with the WHSQ, Electrical Safety Office and WorkCover steps set out.

RG

Written by Ryan Graham, health and safety professional (16 years on Queensland sites)

$9.99 incl. GST

AUD · one-off purchase · instant download

  • Instant download · your links arrive by email straight after checkout and work for 3 months, so save your copy
  • Make it yours in minutes · edit in Microsoft Word and add your logo
  • Quality guarantee · we'll fix any problem, then refund you or give store credit if you're still not happy
  • Secure checkout · card, Apple Pay or Google Pay through Stripe

About this template

Suits any Queensland business that needs a clear, written way to handle incidents, injuries and near misses. It sets out who does what from the first response through notification, investigation and corrective actions, and works with our Incident Report Form and Incident Register.

What is included in our incident management policy & procedure?

  • Policy statement with an approval sign-off
  • Plain-English definitions of notifiable incidents, serious injuries and dangerous incidents
  • Roles for managers, supervisors, workers, first aiders and HSRs
  • A 20-step procedure from first response to close-out
  • Notifying WHSQ, the Electrical Safety Office and WorkCover on time
  • Preserving the incident site
  • Investigation, root causes and corrective actions
  • Record keeping and privacy of health information
  • Training, communication, monitoring and review
  • Legislation and codes of practice references

Legislation and codes of practice referenced

  • Work Health and Safety Act 2011 (Qld): ss 35 to 39 (notifiable incidents), s 46 (other duty holders), ss 47 to 49 (consultation)
  • Work Health and Safety Regulation 2011 (Qld): s 38 (review of control measures), s 42 (first aid), s 43 (emergency plans), s 303 (keeping a SWMS)
  • Electrical Safety Act 2002 (Qld): ss 11 and 12; Electrical Safety Regulation 2026 (Qld): s 292
  • Workers’ Compensation and Rehabilitation Act 2003 (Qld): s 133
  • First Aid in the Workplace Code of Practice 2021
  • How to Manage Work Health and Safety Risks Code of Practice 2021
  • Work Health and Safety Consultation, Co-operation and Co-ordination Code of Practice 2021
  • Managing the Risk of Psychosocial Hazards at Work Code of Practice 2022

What you get

  • An editable Microsoft Word document (5 pages), A4 portrait
  • Business details and document control typed once and filled in on every page, plus a space for your logo
  • Purpose, scope and a policy statement with an approval sign-off
  • Definitions, and responsibilities for each role
  • A step-by-step procedure that says who does what
  • Records, training, monitoring and review, related documents and a revision history

Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers.

Having trouble with your download? Contact us any time. Please read our Disclaimer before downloading.

How to use it

From download to site in three steps

Buy and download

Check out with card, Apple Pay or Google Pay. Your download buttons appear straight away and the links are emailed to you. Links work for 3 months, so save your copies.

Make it yours

Open it in Microsoft Word or Excel. Add your logo, business details, site and job information, and adjust it to how the work is done.

Brief your crew

Talk it through with the workers doing the job, have them sign on, and keep it on site. Review it whenever the job or conditions change.

FAQ

Before you buy

Something else? Ask us and a real person will reply.

What format is it?

Microsoft Word. Edit it in Word, or free in Word for the web, and add your own logo and business details.

How do I get it after I pay?

Your download buttons appear as soon as checkout finishes, and the links are emailed to you. You can re-download from your account at any time.

Is it compliant with Queensland law?

It's written around Queensland's Work Health and Safety Act 2011 and Regulation 2011. Tailor it to your site, consult your workers and review it whenever conditions change; no template can guarantee compliance on its own.

What if it isn't right for my job?

If it doesn't match its description or has a fault, tell us and we'll fix it. If you're still not happy, we'll refund you or give you store credit, your choice. Check the sample pages first, as we don't refund a change of mind.

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