Occupational Violence and Aggression Policy & Procedure Template
Editable Word occupational violence and aggression policy and procedure for Queensland: psychosocial risk assessment, controls, de-escalation, response, support, reporting and notifiable incidents.
RG
Written by Ryan Graham, health and safety professional (16 years on Queensland sites)
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About this template
For businesses whose people deal with customers, clients or the public, including trades that visit homes and work sites. It treats violence and aggression as a psychosocial hazard under WHS Regulation ss 55A to 55D and sets out a practical prevent, respond and review procedure.
What Is Included In Our Occupational Violence and Aggression Policy & Procedure?
- Policy and procedure with an approval sign-off
- Plain definitions of violence, aggression and psychosocial hazard
- Separate risk assessment where the risk is part of the work
- Controls from work design and layout to alarms and training
- Working alone and remote work links
- Calm communication and ending contact
- Duress alarms, safe retreat and calling emergency services
- Support for affected workers and police reporting as a choice
- When an assault is a notifiable incident
- Recording, investigating and responding to the aggressor
- Review triggers and related documents
Legislation and Codes of Practice Referenced
- Work Health and Safety Act 2011 (Qld): s 19 (primary duty of care), s 28 (duties of workers), ss 35 to 39 (notifiable incidents, notification and preserving the site), s 47 (consultation), s 84 (right to cease unsafe work)
- Work Health and Safety Regulation 2011 (Qld): ss 55A to 55D (psychosocial hazards and risks), s 36 (hierarchy of control), s 38 (review of control measures), s 39 (information, training and instruction), s 43 (emergency plans), s 48 (remote or isolated work)
- Sections 55E to 55H of the Regulation apply only to sexual harassment and sex or gender-based harassment and require a written prevention plan for those risks; they do not set a violence procedure. See our Workplace & Sexual Harassment Policy & Procedure
- Managing the Risk of Psychosocial Hazards at Work Code of Practice 2022 (Qld)
- Workers’ Compensation and Rehabilitation Act 2003 (Qld)
- This document is general information for Queensland workplaces and is not legal advice
What You Get
- An editable Microsoft Word document (6 pages), A4 portrait
- Business details and document control typed once and filled in on every page, plus a space for your logo
- Purpose, scope and a policy statement with an approval sign-off
- Definitions, and responsibilities for each role
- A step-by-step procedure that says who does what
- Records, training, monitoring and review, related documents and a revision history
Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.
How to use it
From download to site in three steps
Buy and download
Check out with card, Apple Pay or Google Pay. Your download buttons appear straight away and the links are emailed to you.
Make it yours
Open it in Microsoft Word or Excel. Add your logo, business details, site and job information, and adjust it to how the work is done.
Brief your crew
Talk it through with the workers doing the job, have them sign on, and keep it on site. Review it whenever the job or conditions change.
What format is it?
Microsoft Word (registers are Excel). Edit it in Word or Excel, or free in Word and Excel for the web, and add your own logo and business details.
How do I get it after I pay?
Your download buttons appear as soon as checkout finishes, and the links are emailed to you. You can re-download from your account at any time.
Is it compliant with Queensland law?
It's written around Queensland's Work Health and Safety Act 2011 and Regulation 2011. Tailor it to your site, consult your workers and review it whenever conditions change; no template can guarantee compliance on its own.
What if it isn't right for my job?
If it doesn't match its description or has a fault, we'll fix it, and if we can't, we'll refund you (or give you store credit if you'd prefer). Check the sample pages first, as we don't refund a change of mind.
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