Window Cleaning WHS Manual

This is the window cleaning edition of the WHS Manual. It has the same chapters as the general WHS Manual, written for window and glass cleaning contractors and crews, so you only need one of the two, and it is separate from the Commercial Cleaning WHS Manual. It follows a job from the quote visit and the choice of access method through set-up, the wash, pack-up and records, and it settles the rules that bind a window cleaner: the order of controls for falls, ladders and step platforms, water-fed poles, elevating work platforms, swing stages and building maintenance units, rope access with what the law does and does not require, rescue for a person in a harness, overhead powerline distances, acid and bleach products, protecting the public below, and builders’ cleans. It points to the safe work method statements, policies, checklists and registers in our range that match. The cover page is ready for your business name and logo. Part A is the management system, in 23 numbered chapters. Part B holds the full text of 61 policies and procedures (41 that apply to every business and 20 for window cleaning work), each on its own pages in the same editable file, so you can edit, issue and sign off each one without buying it separately.

What Is Included In Our Window Cleaning WHS Manual?

• WHS policy statement with an approval sign-off
• Duties and roles for owners, crew leaders, cleaners, rope access operators and contractors
• The order of controls for work at height: ground, platform, rope, then fall arrest
• Ladders, step ladders and step platforms: what applies to each and what applies only to single and extension ladders
• Water-fed poles, extension tools and pure water
• Elevating work platforms, swing stages and building maintenance units, and which tasks need a licence
• Industrial rope access, anchor points, harnesses and the rescue plan for a person in a harness
• Overhead powerlines: the exclusion zone distances and our own wider rules
• Cleaning chemicals, acids and bleach, the hydrofluoric acid bar, asbestos in eaves and roofs, and bird droppings
• Public protection, working alone, heat, UV and wind
• Builders’ cleans as construction work, with a SWMS and construction induction
• Forms, registers and 45 matching documents from our range
• Part B: the full text of 61 policies and procedures, from risk, hazard and incident management to manual handling, hazardous substances, emergencies and return to work, plus 20 for window cleaning work

Legislation and Codes of Practice Referenced

• Work Health and Safety Act 2011 (Qld): the meaning of reasonably practicable (s 18), our primary duty of care (s 19), duties of persons who manage or control a workplace (s 20) and plant (s 21), duties of persons conducting businesses or undertakings that supply plant (s 25), codes of practice (ss 26A, 274 and 275), duties of officers (s 27), duties of workers and others (ss 28 and 29), notifiable incidents (ss 35 to 39), consultation (ss 46 to 49), health and safety representatives and committees (pt 5), the right to cease unsafe work (ss 84 to 86), discriminatory conduct (ss 104 to 106), and no levy on workers (s 273)
• Electrical Safety Act 2002 (Qld): serious electrical incidents and dangerous electrical events (ss 11 and 12) and the dictionary meaning of low voltage
• Environmental Protection Act 1994 (Qld): the general environmental duty (s 319)
• Heavy Vehicle National Law Act 2012 (Qld), which applies the Heavy Vehicle National Law (Queensland): the meaning of heavy vehicle (s 6), fatigue-regulated heavy vehicle (s 7), the primary duty of each party in the chain of responsibility (s 26C) and driving a heavy vehicle impaired by fatigue or unfit to drive (s 228)
• Transport Operations (Road Use Management) Act 1995 (Qld): driving under the influence of liquor or a drug (s 79)
• Workers’ Compensation and Rehabilitation Act 2003 (Qld): claims and the employer’s injury report (ss 131 and 133), rehabilitation and return to work (ss 226 to 232), and the protection of injured workers (ss 232A to 232G)
• Work Health and Safety Regulation 2011 (Qld): managing risks (ss 32 to 38), information, training and instruction (s 39), facilities, first aid, emergency plans and personal protective equipment (ss 40 to 47), remote or isolated work (s 48), falling objects (ss 54 and 55), noise (ss 56 to 59), hazardous manual tasks (ss 60 and 61), psychosocial risks (ss 55A to 55H), falls (ss 78 to 80), high risk work licences (ss 81 to 85 and sch 3), plant (chapter 5, including suspended scaffolds s 225, and registration under sch 5), construction work (chapter 6, including ss 289 to 303, 306A to 306M and 316 to 317), hazardous chemicals (chapter 7), asbestos (chapter 8), crystalline silica (chapter 8A), health monitoring (sch 14), and the dictionary (sch 19)
• Work Health and Safety (Codes of Practice) Notice 2022 (Qld): the list of approved codes of practice
• Electrical Safety Regulation 2026 (Qld): overhead and underground electric lines (ss 10 to 15 and schedule 2), unsafe electrical equipment and cord extension sets (ss 17 and 18), inspection and testing of portable electrical equipment and safety switches for service work (ss 138 and 139, which name AS/NZS 3760 (In-service safety inspection and testing of electrical equipment and RCDs)), and notifying serious electrical incidents and dangerous electrical events (s 292)
• Transport Operations (Road Use Management – Driver Licensing) Regulation 2021 (Qld): driver licence classes (schedule 1)
• Transport Operations (Road Use Management – Road Rules) Regulation 2009 (Qld), the Queensland Road Rules
• Workers’ Compensation and Rehabilitation Regulation 2025 (Qld): the criteria for appointing a return to work coordinator (s 149)
• 15 Queensland approved codes of practice, named in full in the manual

What You Get

• An editable Microsoft Word manual (about 420 pages), A4 portrait, with a cover page ready for your business name and logo, a contents list, Part A (23 numbered chapters) and Part B (61 policies and procedures)
• Business details and document control typed once and filled in on every page, plus a space for your logo
• A WHS policy statement with an approval sign-off
• Roles, procedures, a risk matrix, record-keeping periods, definitions and references
• Part B: the full text of 61 policies and procedures, each starting on a new page
• Links by name to the matching SWMS, forms and registers in our range

Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.