Commercial Cleaning WHS Manual

This is the commercial cleaning edition of the WHS Manual. It has the same chapters as the general WHS Manual, rewritten for office, retail and commercial cleaners, window and facade cleaners and builders’ clean crews, so you only need one of the two and should not buy both. It names the chemicals, plant, licences, laws and approved codes a cleaning business meets, and points to the cleaning SWMS, procedures, registers and checklists in our range. The cover page is ready for your business name and logo. Part A is the management system, in 23 numbered chapters. Part B holds the full text of 64 policies and procedures (41 that apply to every business and 23 for commercial cleaning work), each on its own pages in the same editable file, so you can edit, issue and sign off each one without buying it separately.

Need the SWMS for your work? Browse cleaning SWMS, or add policies, forms and registers with the Commercial Cleaning WHS Management System.

What Is Included In Our Commercial Cleaning WHS Manual?

• WHS policy statement with an approval sign-off
• Duties and roles for owners, managers, supervisors and cleaners
• Cleaning chemicals: safety data sheets, labelling, dilution, dangerous mixes and health monitoring
• Biohazards and sharps, blood and body fluid clean-up, sewage and bird droppings
• Asbestos in old buildings, lead paint and silica dust on builders’ cleans
• Wet floors, manual tasks, ladders and step platforms
• Window and facade cleaning from poles, platforms, swing stages and ropes, with the licences
• Portable electrical equipment testing, safety switches and overhead power lines
• Floor machines, scrubber-dryers, strippers, noise and high-pressure water cleaning
• Working alone and at night, violence, fatigue, and confined spaces such as grease traps
• Emergency plan for chemical splashes, sharps, falls, electric shock and lone workers, and first aid
• A list of 45 cleaning SWMS, procedures, forms and registers and when to use each one
• Part B: the full text of 64 policies and procedures, from risk, hazard and incident management to manual handling, hazardous substances, emergencies and return to work, plus 23 for commercial cleaning work

Legislation and Codes of Practice Referenced

• Work Health and Safety Act 2011 (Qld): the meaning of reasonably practicable (s 18), our primary duty of care (s 19), duties of persons who manage or control a workplace (s 20), codes of practice (ss 26A, 274 and 275), duties of officers (s 27), duties of workers and others (ss 28 and 29), notifiable incidents (ss 35 to 39), consultation (ss 46 to 49), the right to cease unsafe work (ss 84 to 86), and no levy on workers (s 273). The WHS Act does not apply to the extent the Electrical Safety Act 2002 applies (sch 1)
• Electrical Safety Act 2002 (Qld): serious electrical incidents (s 11), the electrical safety duty (s 30), and codes of practice (ss 44 and 45)
• Environmental Protection Act 1994 (Qld): the general environmental duty (s 319) and notifying environmental events (ss 320A to 320D)
• Workers’ Compensation and Rehabilitation Act 2003 (Qld): claims and the employer’s injury report (ss 131 and 133), rehabilitation and return to work (ss 226 to 232), and the protection of injured workers (ss 232A to 232G)
• Penalties and Sentences Act 1992 (Qld): the value of a penalty unit (s 5(1)(d))
• Work Health and Safety Regulation 2011 (Qld): managing risks (ss 32 to 38), information, training and instruction (s 39), facilities, first aid, emergency plans and personal protective equipment (ss 40 to 47), remote or isolated work (s 48), exposure standards (ss 49 and 50), ignition sources and flammable material (ss 52 and 53), noise (ss 56 to 59), hazardous manual tasks (s 60), confined spaces (ss 62 to 77), falls (ss 78 to 80), high risk work licences (ss 81 to 85 and sch 3), plant (chapter 5, including guarding in s 208, hot and cold parts in s 209, maintenance and inspection in s 213, powered mobile plant in ss 214 and 215 and scaffolds in s 225), registration of plant designs and items (ss 243 to 246 and sch 5), construction work (chapter 6), hazardous chemicals (chapter 7, including health monitoring in ss 368 to 378 and sch 14), asbestos (chapter 8), crystalline silica (chapter 8A) and the dictionary (sch 19)
• Work Health and Safety (Codes of Practice) Notice 2022 (Qld): the list of approved codes of practice
• Electrical Safety Regulation 2026 (Qld): unsafe equipment and cords (ss 17 and 18), overhead electric lines (ss 10 to 15 and sch 2), electrical equipment used for service work (ss 137 to 139), notifying serious electrical incidents (s 292), and the dictionary (sch 10)
• Workers’ Compensation and Rehabilitation Regulation 2025 (Qld): the criteria for appointing a return to work coordinator (s 149)
• Building Fire Safety Regulation 2008 (Qld): evacuation routes (ss 5 and 7)
• 18 Queensland approved codes of practice, named in full in the manual

What You Get

• An editable Microsoft Word manual (427 pages), A4 portrait, with a cover page ready for your business name and logo, a contents list, Part A (23 numbered chapters) and Part B (64 policies and procedures)
• Business details and document control typed once and filled in on every page, plus a space for your logo
• A WHS policy statement with an approval sign-off
• Roles, procedures, a risk matrix, record-keeping periods, definitions and references
• Part B: the full text of 64 policies and procedures, each starting on a new page
• Links by name to the matching SWMS, forms and registers in our range

Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.