Security Services WHS Manual

This is the security services edition of the WHS Manual. It has the same chapters as the general WHS Manual, written for businesses that supply guards, patrol and alarm response, crowd controllers, cash in transit crews, dog handlers and control room operators, so you only need one of the two. It follows the work from the site risk assessment and post orders through patrols, doors and lone night posts to the debrief after an incident, and points to the SWMS, plans, policies and registers in our range that match. The cover page is ready for your business name and logo. Part A is the management system, in 23 numbered chapters. Part B holds the full text of 59 policies and procedures (41 that apply to every business and 18 for security services work), each on its own pages in the same editable file, so you can edit, issue and sign off each one without buying it separately.

What Is Included In Our Security Services WHS Manual?

• WHS policy statement with an approval sign-off
• Duties and roles for a security firm, supervisors, control room operators, crowd controllers, cash in transit crews and dog handlers
• Site risk assessment and post orders for every post and patrol
• Occupational violence and aggression, armed hold-ups and de-escalation, with the psychosocial hazard rules
• Remote, isolated and night work, check-in and escalation, and fatigue on long shifts
• Alarm response and entering premises alone
• Crowd control at licensed venues, with identification, noise and harassment prevention
• Cash in transit under the approved code, and dog patrol
• Static posts in the heat, patrol vehicles and driving, and control room monitoring
• Needles, spills and asbestos found on patrol, and what officers do not handle
• Incident notification, emergency management, first aid and return to work
• A table of the SWMS, plans, policies and registers that fit security work, with the security licence law named
• Part B: the full text of 59 policies and procedures, from risk, hazard and incident management to manual handling, hazardous substances, emergencies and return to work, plus 18 for security services work

Legislation and Codes of Practice Referenced

• Work Health and Safety Act 2011 (Qld): the meaning of reasonably practicable (s 18), our primary duty of care (s 19), duties of persons who manage or control a workplace (s 20), codes of practice (ss 26A, 274 and 275), duties of officers (s 27), duties of workers and others (ss 28 and 29), offences and penalties (ss 31 to 34D), notifiable incidents (ss 35 to 39), consultation (ss 46 to 49), health and safety representatives and committees (pt 5), the right to cease unsafe work (ss 84 to 86), discriminatory conduct (ss 104 to 106), inspectors and notices, entry by WHS entry permit holders (ss 117 to 121), and no levy on workers (s 273)
• Security Providers Act 1993 (Qld): who is a security provider (s 4), crowd controllers (s 5), security officers (s 7), security firms (s 8), the need for the appropriate licence (s 9), producing a licence (s 25A), crowd controller identification (s 47), and the licence classes, categories and defined terms in schedule 2
• Workers’ Compensation and Rehabilitation Act 2003 (Qld): claims and the employer’s injury report (ss 131 and 133), rehabilitation and return to work (ss 226 to 232), and the protection of injured workers (ss 232A to 232G)
• Heavy Vehicle National Law Act 2012 (Qld), which applies the Heavy Vehicle National Law (Queensland): the meaning of heavy vehicle (s 6) and driving a heavy vehicle impaired by fatigue (s 228)
• Transport Operations (Road Use Management) Act 1995 (Qld): driving under the influence of liquor or a drug (s 79)
• Electrical Safety Act 2002 (Qld): serious electrical incidents and dangerous electrical events (ss 11 and 12), and electrical work licences (s 55), for the security systems we install
• Environmental Protection Act 1994 (Qld) and Waste Reduction and Recycling Act 2011 (Qld)
• Work Health and Safety Regulation 2011 (Qld): managing risks (ss 32 to 38), information, training and instruction (s 39), facilities, first aid, emergency plans and personal protective equipment (ss 40 to 47), remote or isolated work (s 48), psychosocial hazards and harassment (ss 55A to 55H), noise (ss 56 to 59), hazardous manual tasks (s 60), falls (ss 78 to 80), high risk work licences (ss 81 to 85 and sch 3), plant (chapter 5), construction work (chapter 6), hazardous chemicals (chapter 7), asbestos (chapter 8), and the dictionary (sch 19)
• Work Health and Safety (Codes of Practice) Notice 2022 (Qld): the list of approved codes of practice
• Electrical Safety Regulation 2026 (Qld): notifying serious electrical incidents and dangerous electrical events (s 292), for the security systems we install
• Workers’ Compensation and Rehabilitation Regulation 2025 (Qld): the criteria for appointing a return to work coordinator (s 149)
• Building Fire Safety Regulation 2008 (Qld): evacuation routes (s 7)
• Environmental Protection Regulation 2019 (Qld)
• Transport Operations (Road Use Management – Road Rules) Regulation 2009 (Qld), the Queensland Road Rules
• 14 Queensland approved codes of practice, named in full in the manual

What You Get

• An editable Microsoft Word manual (about 400 pages), A4 portrait, with a cover page ready for your business name and logo, a contents list, Part A (23 numbered chapters) and Part B (59 policies and procedures)
• Business details and document control typed once and filled in on every page, plus a space for your logo
• A WHS policy statement with an approval sign-off
• Roles, procedures, a risk matrix, record-keeping periods, definitions and references
• Part B: the full text of 59 policies and procedures, each starting on a new page
• Links by name to the matching SWMS, forms and registers in our range

Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.