Armed Hold-Up Response Policy and Procedure

For shops, service stations, hospitality venues, depots and any site that holds cash or stock an offender may want. It covers prevention, a hold-up response procedure for workers, the first steps after, notifications and the support offered to workers, with cash limits left for you to fill in.

What Is Included In Our Armed Hold-Up Response Policy and Procedure?

• Hold-up risk assessment and cash limits as fields
• Premises design, alarms, cameras and counter barriers
• Staffing, lone work and varied banking
• Worker training and hold-up drills
• What to do during a hold-up: comply, do not resist, stay safe
• Immediately after: lock, Triple Zero (000), preserve the scene, witnesses
• Notification to the regulator and the insurer
• Counselling, peer support and return to work
• Reopening the premises and review after every hold-up
• Records, training and references

Legislation and Codes of Practice Referenced

• Work Health and Safety Act 2011 (Qld): s 19 (primary duty of care), s 28 (duties of workers), ss 35 to 37 (notifiable incidents), ss 38 and 39 (notification, record and preserving the site), ss 47 to 49 (consultation), s 84 (right to cease unsafe work)
• Work Health and Safety Regulation 2011 (Qld): ss 34 to 38 (risk management), s 39 (information, training and instruction), s 48 (remote or isolated work), ss 55A to 55D (psychosocial hazards)
• Workers’ Compensation and Rehabilitation Act 2003 (Qld): s 133 (employer to report an injury to the insurer)
• Managing the risk of psychosocial hazards at work Code of Practice 2022 (Qld), an approved code of practice: external violence and aggression, including armed robbery
• Cash in Transit Code of Practice 2011 (Qld), an approved code of practice for cash in transit work, whose prevention and aftercare measures we adopt as our own. Under s 26A of the WHS Act a business must follow an approved code or manage the risk in a way that gives an equivalent or higher standard
• Managing the Work Environment and Facilities Code of Practice 2021 (Qld): remote or isolated work

What You Get

• An editable Microsoft Word document (5 pages), A4 portrait
• Business details and document control typed once and filled in on every page, plus a space for your logo
• Purpose, scope and a policy statement with an approval sign-off
• Definitions, and responsibilities for each role
• A step-by-step procedure that says who does what
• Records, training, monitoring and review, related documents and a revision history

Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.