Critical Incident and Traumatic Event Response Procedure
Editable Word critical incident and traumatic event response procedure for Queensland businesses: first response, notifications, support in the first 24 hours, the following weeks, return to work and review.
RG
Written by Ryan Graham, health and safety professional (16 years on Queensland sites)
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About this template
For any business that could face a death, serious injury, assault, hold-up or other critical incident. It sets out the first response, the notices to give and the support to offer workers in the first day and the weeks after, kept separate from the investigation.
What Is Included In Our Critical Incident and Traumatic Event Response Procedure?
- What counts as a critical incident or traumatic event
- Roles for the incident controller and the support lead
- First response: life safety, Triple Zero (000), securing the area
- Notifications to the regulator and the insurer and preserving the site
- Support in the first 24 hours without forced retelling
- Offered team briefing and professional support options
- Following weeks: check-ins, adjusted duties and return to work
- Investigation kept separate from support
- Confidential records and review of controls
- Links to the psychosocial code and related documents
Legislation and Codes of Practice Referenced
- Work Health and Safety Act 2011 (Qld): s 19 (primary duty of care), s 28 (duties of workers), ss 35 to 37 (notifiable incidents), ss 38 and 39 (notification, record and preserving the site), ss 47 to 49 (consultation)
- Work Health and Safety Regulation 2011 (Qld): s 38 (review of control measures), s 39 (information, training and instruction), ss 55A, 55C and 55D (psychosocial hazards and risks)
- Electrical Safety Regulation 2026 (Qld): s 292 (notification of serious electrical incidents and dangerous electrical events)
- Workers’ Compensation and Rehabilitation Act 2003 (Qld): s 32 (meaning of injury) and s 133 (employer to report an injury to the insurer)
- Managing the risk of psychosocial hazards at work Code of Practice 2022 (Qld), an approved code of practice: traumatic events, violence and aggression, and the control of responding to critical incidents. Under s 26A of the WHS Act a business must follow an approved code or manage the risk in a way that gives an equivalent or higher standard
What You Get
- An editable Microsoft Word document (6 pages), A4 portrait
- Business details and document control typed once and filled in on every page, plus a space for your logo
- Purpose, scope and a policy statement with an approval sign-off
- Definitions, and responsibilities for each role
- A step-by-step procedure that says who does what
- Records, training, monitoring and review, related documents and a revision history
Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.
Having trouble with your download? Contact us any time. Please read our Disclaimer before downloading.
How to use it
From download to site in three steps
Buy and download
Check out with card, Apple Pay or Google Pay. Your download buttons appear straight away and the links are emailed to you. Links work for 3 months, so save your copies.
Make it yours
Open it in Microsoft Word or Excel. Add your logo, business details, site and job information, and adjust it to how the work is done.
Brief your crew
Talk it through with the workers doing the job, have them sign on, and keep it on site. Review it whenever the job or conditions change.
What format is it?
Microsoft Word. Edit it in Word, or free in Word for the web, and add your own logo and business details.
How do I get it after I pay?
Your download buttons appear as soon as checkout finishes, and the links are emailed to you. You can re-download from your account at any time.
Is it compliant with Queensland law?
It's written around Queensland's Work Health and Safety Act 2011 and Regulation 2011. Tailor it to your site, consult your workers and review it whenever conditions change; no template can guarantee compliance on its own.
What if it isn't right for my job?
If it doesn't match its description or has a fault, tell us and we'll fix it. If you're still not happy, we'll refund you or give you store credit, your choice. Check the sample pages first, as we don't refund a change of mind.
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