Office and Professional Services WHS Manual

This is the office and professional services edition of the WHS Manual. It has the same chapters as the general WHS Manual, rewritten for offices, accountants, lawyers, real estate and property management, and call centres, so you only need one of the two and should not buy both. It names the hazards, laws and approved codes an office business meets, including home and hybrid work, and points to the policies, checklists and registers in our range. The cover page is ready for your business name and logo. Part A is the management system, in 23 numbered chapters. Part B holds the full text of 54 policies and procedures (41 that apply to every business and 13 for office and professional services work), each on its own pages in the same editable file, so you can edit, issue and sign off each one without buying it separately.

Need the SWMS for your work? Browse SWMS templates, or add policies, forms and registers with the Office and Professional Services WHS Management System.

What Is Included In Our Office and Professional Services WHS Manual?

• WHS policy statement with an approval sign-off
• Duties and roles for directors, managers, supervisors and staff in a leased office
• Workstations, sit-stand desks, hot desking and a break from sitting
• Working from home and hybrid work, with the home workstation checklist
• Workload, deadlines, bullying, harassment and psychosocial hazards
• Client aggression, threats and the lock-down and withdraw procedure
• Working alone, after hours, open homes, inspections and client visits, with check-ins and duress alarms
• Driving for work and fatigue
• Test and tag of leads and power boards, safety switches and fire prevention
• Fire and evacuation: wardens, annual practice and records, first aid
• Asbestos in older buildings, toner, cleaning products and fit-out dust
• A list of 45 policies, checklists, registers and toolbox talks and when to use each one
• Part B: the full text of 54 policies and procedures, from risk, hazard and incident management to manual handling, hazardous substances, emergencies and return to work, plus 13 for office and professional services work

Legislation and Codes of Practice Referenced

• Work Health and Safety Act 2011 (Qld): more than one duty holder (s 16), the meaning of reasonably practicable (s 18), our primary duty of care (s 19), duties of persons who manage or control a workplace (s 20), codes of practice (ss 26A, 274 and 275), duties of officers (s 27), duties of workers and others (ss 28 and 29), notifiable incidents (ss 35 to 39), consultation (ss 46 to 49), the right to cease unsafe work (ss 84 to 86), discrimination (ss 104 to 106) and no levy on workers (s 273). The WHS Act does not apply to the extent the Electrical Safety Act 2002 applies (sch 1)
• Electrical Safety Act 2002 (Qld): serious electrical incidents (s 11), the electrical safety duty (s 30), and codes of practice (ss 44 and 45)
• Fire Services Act 1990 (Qld): the fire and evacuation plan and instructions to prescribed persons (s 146O)
• Environmental Protection Act 1994 (Qld): the general environmental duty (s 319) and notifying environmental events (ss 320A to 320D)
• Workers’ Compensation and Rehabilitation Act 2003 (Qld): claims and the employer’s injury report (ss 131 and 133), rehabilitation and return to work (ss 226 to 232), and the protection of injured workers (ss 232A to 232G)
• Penalties and Sentences Act 1992 (Qld): the value of a penalty unit (s 5(1)(d))
• Work Health and Safety Regulation 2011 (Qld): managing risks (ss 32 to 38), information, training and instruction (s 39), facilities, first aid, emergency plans and personal protective equipment (ss 40 to 47), remote or isolated work (s 48), exposure standards and air monitoring (ss 49 and 50), ignition sources and flammable material (ss 52 and 53), noise (ss 56 to 59), hazardous manual tasks (s 60), psychosocial risks and harassment (ss 55A to 55H), falls (ss 78 to 80), high risk work licences (ss 81 to 85 and sch 3), plant (chapter 5, including lifts in s 236), construction work (chapter 6), hazardous chemicals (chapter 7, including health monitoring in ss 368 to 378 and sch 14), asbestos (chapter 8), crystalline silica (chapter 8A) and the dictionary (sch 19)
• Work Health and Safety (Codes of Practice) Notice 2022 (Qld): the list of approved codes of practice
• Electrical Safety Regulation 2026 (Qld): unsafe equipment and cords (ss 17 and 18), electrical equipment used for office work and service work (ss 137 to 139), notifying serious electrical incidents (s 292), and the dictionary (sch 10)
• Workers’ Compensation and Rehabilitation Regulation 2025 (Qld): the criteria for appointing a return to work coordinator (s 149)
• Building Fire Safety Regulation 2008 (Qld): evacuation routes (ss 7 and 8), prescribed persons (s 31), evacuation instructions (ss 35 to 38), evacuation practice (ss 43 and 44) and the fire and evacuation instruction and practice records (ss 45 and 46)
• 13 Queensland approved codes of practice, named in full in the manual

What You Get

• An editable Microsoft Word manual (370 pages), A4 portrait, with a cover page ready for your business name and logo, a contents list, Part A (23 numbered chapters) and Part B (54 policies and procedures)
• Business details and document control typed once and filled in on every page, plus a space for your logo
• A WHS policy statement with an approval sign-off
• Roles, procedures, a risk matrix, record-keeping periods, definitions and references
• Part B: the full text of 54 policies and procedures, each starting on a new page
• Links by name to the matching SWMS, forms and registers in our range

Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.