Hospitality WHS Manual

This is the hospitality edition of the WHS Manual. It has the same chapters as the general WHS Manual, rewritten for restaurants, cafes, bars, pubs and hotels, clubs, commercial kitchens, caterers, function venues and accommodation, so you only need one of the two and should not buy both. It names the plant, chemicals, gases, laws and approved codes a venue meets, and points to the hospitality SWMS, procedures, registers and checklists in our range. The cover page is ready for your business name and logo. Part A is the management system, in 23 numbered chapters. Part B holds the full text of 63 policies and procedures (41 that apply to every business and 22 for hospitality work), each on its own pages in the same editable file, so you can edit, issue and sign off each one without buying it separately.

Need the SWMS for your work? Browse hospitality and commercial kitchen SWMS, or add policies, forms and registers with the Hospitality WHS Management System.

What Is Included In Our Hospitality WHS Manual?

• WHS policy statement with an approval sign-off
• Duties and roles for licensees, managers, head chefs, venue duty managers and staff
• Kitchen, bar and housekeeping chemicals, safety data sheets, dosing and dangerous mixes
• LPG, natural gas and commercial catering gas equipment, with the gas work licence rules
• Beverage gas, kegs and cellars, with alarm, cylinder and entry rules
• Hot oil, steam, burns, kitchen fires and exhaust canopies
• Knives, slicers, mixers and mincers, pressure equipment and lifts
• Wet floors, manual handling, glass and sharps
• Coolrooms and freezers, heat and noise in kitchens
• Intoxicated and aggressive patrons, working alone, closing, fatigue and young workers
• Emergency plan for fires, gas, burns, patron collapse and hold-ups, and first aid
• A list of 45 hospitality SWMS, procedures, forms and registers and when to use each one
• Part B: the full text of 63 policies and procedures, from risk, hazard and incident management to manual handling, hazardous substances, emergencies and return to work, plus 22 for hospitality work

Legislation and Codes of Practice Referenced

• Work Health and Safety Act 2011 (Qld): the meaning of reasonably practicable (s 18), our primary duty of care (s 19), duties of persons who manage or control a workplace (s 20), codes of practice (ss 26A, 274 and 275), duties of officers (s 27), duties of workers and others (ss 28 and 29), notifiable incidents (ss 35 to 39), consultation (ss 46 to 49), the right to cease unsafe work (ss 84 to 86), and no levy on workers (s 273). The WHS Act does not apply to the extent the Electrical Safety Act 2002 applies (sch 1)
• Petroleum and Gas (Production and Safety) Act 2004 (Qld): gas work and gas devices (ss 724 to 727)
• Electrical Safety Act 2002 (Qld): serious electrical incidents (s 11), the electrical safety duty (s 30), and codes of practice (ss 44 and 45)
• Fire Services Act 1990 (Qld): the occupier’s duties for means of escape and the fire and evacuation plan (ss 146L and 146O) and the fire safety management plan for budget accommodation (s 146Q)
• Environmental Protection Act 1994 (Qld): the general environmental duty (s 319) and notifying environmental events (ss 320A to 320D)
• Workers’ Compensation and Rehabilitation Act 2003 (Qld): claims and the employer’s injury report (ss 131 and 133), rehabilitation and return to work (ss 226 to 232), and the protection of injured workers (ss 232A to 232G)
• Penalties and Sentences Act 1992 (Qld): the value of a penalty unit (s 5(1)(d))
• Work Health and Safety Regulation 2011 (Qld): managing risks (ss 32 to 38), information, training and instruction (s 39), facilities, first aid, emergency plans and personal protective equipment (ss 40 to 47), remote or isolated work (s 48), exposure standards (ss 49 and 50), ignition sources and flammable material (ss 52 and 53), noise (ss 56 to 59), hazardous manual tasks (s 60), confined spaces (ss 62 to 77), falls (ss 78 to 80), high risk work licences (ss 81 to 85 and sch 3), plant (chapter 5, including guarding in s 208, hot and cold parts in s 209 and maintenance and inspection in s 213), registration of plant designs and items (ss 243 to 246 and sch 5), hazardous chemicals (chapter 7, including health monitoring in ss 368 to 378 and sch 14), asbestos (chapter 8) and the dictionary (sch 19)
• Work Health and Safety (Codes of Practice) Notice 2022 (Qld): the list of approved codes of practice
• Petroleum and Gas (Safety) Regulation 2018 (Qld): the gas devices listed in sch 1, the safety requirements for gas systems (ss 121 and 122), cylinders in enclosed spaces (s 131) and in vehicles (ss 141 to 144) and the notice where cylinders are exchanged (s 148)
• Electrical Safety Regulation 2026 (Qld): unsafe equipment and cords (ss 17 and 18), overhead electric lines (ss 10 to 15 and sch 2), electrical equipment used for service work (ss 137 to 139) and for manufacturing work (ss 131 to 136), notifying serious electrical incidents (s 292), and the dictionary (sch 10)
• Workers’ Compensation and Rehabilitation Regulation 2025 (Qld): the criteria for appointing a return to work coordinator (s 149)
• Building Fire Safety Regulation 2008 (Qld): evacuation routes and locked doors (ss 7, 8 and 11)
• 17 Queensland approved codes of practice, named in full in the manual

What You Get

• An editable Microsoft Word manual (421 pages), A4 portrait, with a cover page ready for your business name and logo, a contents list, Part A (23 numbered chapters) and Part B (63 policies and procedures)
• Business details and document control typed once and filled in on every page, plus a space for your logo
• A WHS policy statement with an approval sign-off
• Roles, procedures, a risk matrix, record-keeping periods, definitions and references
• Part B: the full text of 63 policies and procedures, each starting on a new page
• Links by name to the matching SWMS, forms and registers in our range

Review it and adjust it to suit your business, your sites and the way your team works, and talk it through with your workers. If you have any trouble downloading this template, you can contact us at any time. Please make sure you read our Disclaimer before downloading.